1. WHO WE ARE

Gracia BVBA, with its registered office at Desguinlei 222, 2018 Antwerp, Belgium, VAT : BE 0817 545 692 is responsible for the processing of the personal data shown in this privacy statement.

Gracia Live organizes concerts and events in Belgium.

 

Concerts such as : Adele, Céline Dion, Bob Dylan, Neil Young, Paul Simon, Duran Duran, Eros Ramazzotti, Laura Pausini, Seal, Jamiroquai, Cat Stevens, Dream Theater, among others.

 

Events such as : REFEST, Disney On Ice, Top Gear Live, Lord of the Dance, Mayumana, Lord of the Rings in Concert, Harry Potter in Concert, The Art of Banksy, among others

 

2. CONTACT

Our contact details are:
Tel: +32/3 260 94 94
Email: info@gracialive.be

 

3. WHY DO WE PROCESS YOUR PERSONAL DATA?

Gracia Live processes personal information of its (potential) customers only in the context of offering its services.

Gracia Live processes your personal data for the purposes of direct marketing, both to customers and to persons who have shown an interest in our services (e.g. special offers, early bookings discounts, VIP early announcements, presale announcements, an artist with a message for his Belgian fans, an exclusive competition for fans,…).

 

Furthermore, we also process your personal data in the context of customer management, including communication with respect to an event or concert for which you hold a ticket, for example communication of practical information right before a concert, cancellation of an event, follow-up on payment, etc.

 

4. WHAT DATA DO WE PROCESS?

Gracia Live processes personal data obtained directly from you, or from third parties, in particular from companies providing ticket sales services for various events. Gracia Live only processes the following categories of personal data, which are useful for an optimal experience for our (potential) customers:

– Your Name
– Your First Name
– Your email address
– Your address
– Your language preference
– Information about types of events that interest you
– Name & location & date of event attended, date and time of registration.

 

Our website is intended for adults only and therefore not intended for children. In principle, we do not collect personal data from children. Please contact us if you are a parent or legal guardian and you believe your child has provided us with data.

 

5. ON WHAT BASIS DO WE PROCESS THIS DATA?

We will process the data you provide to us for the above purposes because:
– it is necessary to perform a contract to which you are a party;
– you have given us permission to do so as a potential client;
– we have a legitimate interest in doing so, in particular we seek to communicate as efficiently as possible about events and concerts in order to promote and optimize the organization of these. As a customer, you will, as far as possible, continue to be informed of events and concerts similar or identical to those in which you have previously expressed an interest.

 

6. TO WHOM DO WE PASS ON YOUR DATA?

Gracia Live does not transfer personal data except as described below. We may share your personal data with:
– service providers who perform services on our behalf based on our instructions, which are selected on a due diligence basis. The processors we work with take the necessary technical and organizational measures to protect personal data.

 

We reserve the right to transfer personal data that we hold about you in the event that we sell or transfer all or part of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to persuade the transferee to use that personal data which you have provided to us in a manner consistent with our privacy policy.

 

7. HOW LONG DO WE KEEP YOUR DATA?

Gracia Live will keep your personal data no longer than necessary for the stated purpose, taking into account our need to answer questions and solve problems, improve services and offer new services, and comply with legal requirements.

 

This means that after your last interaction with Gracia Live, we may keep your personal data for a reasonable period, not exceeding 10 years from the last concert or event organized by Gracia Live that you attended. Thereafter, we will securely destroy or delete the personal data.

 

8. WHAT RIGHTS DO YOU HAVE?

You have certain rights and choices in relation to the personal data we collect from you.
As a matter of principle, you have the right to access, correct or delete your personal data.
At the bottom of every email you receive as a data subject, there is a clear link with direct access to all your personal data that we collect. There you can access, complete, modify all your personal data and you can also unsubscribe from all email communications from Gracia Live. We expressly draw your attention to the right to object to any processing of personal data for the purpose of direct marketing.


The mailing list is also linked with Facebook, Instagram and Google. Gracia Live itself does not organize these lists. Unsubscribing for all platforms Google, Facebook & Instagram, Twitter and LinkedIn is done for example through the Digital Advertising Alliance: http://optout.aboutads.info/?c=2#!/ .


In addition, you have the right to withdraw your possible consent for data processing or object to the processing of your personal data by Gracia Live and you have the right to data portability. This means that you can request us to send the personal data we have on you in a computer file to you or another organisation named by you.


You can send a request for inspection, correction, deletion, data modification or request to withdraw your permission or objection to the processing of your personal data to info@refest.be .
To make sure that the request for inspection was made by you, we ask you to send a copy of your identity document with the request. Make in this copy your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black. This is to protect your privacy.


Gracia Live is committed to responding to your request as quickly as possible, but within thirty days.
Gracia Live would also like to inform you that you have the option of submitting a complaint to the national supervisory authority. This can be done through the following contact details:

 

Commission for the Protection of Privacy
Rue de la Press 35, 1000 Brussels
+32 (0)2 274 48 00
+32 (0)2 274 48 35
commission@privacycommission.be